Unattended deliveries

This takes place when our driver arrives within your selected time slot and attempts to contact you on your mobile in order to deliver your order but are unable to do so. In this particular case we will:

• Try to get your consent via WhatsApp to leave your order in front of your door should you not be home.
• Take the order back to our dispatch centre and setup a new delivery at a later stage (this could generate additional costs related to spoilage of items, new delivery fees or both).

We shall not be liable for any failure or delay in the performance of our obligations or the operation of the service or website or any unavailability thereof that is due, in whole or in part, directly or indirectly to an event, circumstance or failure which is beyond our reasonable control.